Who we are
Our website address is: https://eslescaperoom.com.
What personal data we collect and why
Purchases and checkout
When you make a purchase on our website, we collect personal information such as your name, email address, and billing details.
This information is used to:
- Process your order
- Provide access to purchased digital products
- Send order confirmations and receipts
- Provide customer support
Payments are processed securely via third-party providers such as PayPal (and/or Stripe). We do not store your payment details.
Email communication
We use your email address to:
- Send order confirmations and download links
- Respond to enquiries
- Provide important information about your purchase
If you begin an order but do not complete it, we may send reminder emails about your cart.
We may also send occasional emails related to our products or updates. You can unsubscribe from these at any time.
Digital products
Our products are digital downloads. After purchase, you will receive access via email or direct download on the website.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address may be provided to the Gravatar service. The Gravatar privacy policy is available here: https://automattic.com/privacy/.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as visitors may be able to extract this data.
Cookies
We use cookies to improve your experience on our website.
These may include:
- Saving your details for future comments
- Login and account functionality
- Basic site performance and functionality
You can choose to disable cookies through your browser settings.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images). These websites may collect data about you, use cookies, and track your interaction.
Who we share your data with
We do not sell your personal data.
We may share your data with trusted third parties only where necessary, including:
- Payment processors (e.g. PayPal, Stripe)
- Email and automation services
- Website hosting providers
These providers process data in accordance with their own privacy policies.
How long we retain your data
We retain personal data only as long as necessary for:
- Providing our services
- Legal and accounting purposes
If you leave a comment, the comment and its metadata are retained indefinitely.
What rights you have over your data
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent where applicable
To do so, please contact us through the website.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Contact
If you have any questions about this privacy policy, you can contact us via the website.